Verena Neufeldt has been group warranty manager at the Oberalp Group since 2021. After completing her training as an
industrial cutter and studying clothing technology, she gained international experience in product development for
fashion and sports apparel for various brands in the Netherlands. In 2005, she moved to SALEWA and initially worked in
various quality management roles in apparel and technical hardware to contribute her expertise in process-oriented
workflows before taking on her current role. As group warranty manager, she’s responsible for further developing repair
and service concepts within the Oberalp Group.
What does Salewa repair?
In theory, we repair everything if it makes sense from a technical point of view. With apparel, the focus is on shell
products. We also repair backpacks and tents. When it comes to shoes, Salewa carries out minor repairs, such as
replacing eyelets, hooks, or seams, and we use specialised partners for resoling.
Where do these repairs take place?
Depending on the region, in dedicated workshops such as the Care & Repair Hub in Kiefersfelden, with our tailors in
Bolzano and Montebelluna, or through a network of external partners in other markets.How are these items repaired?
Our primary focus is on restoring functionality, but we also take aesthetic factors into account. In case of uncertainty,
we always consult with the customers.
What role does the service play today?
In 2025 alone, we repaired 2,700 products at the Care & Repair Hub in Kiefersfelden. Demand is high.
How does the repair process work?
Anyone looking to have a product repaired can simply drop it off at our Care & Repair Hub in Kiefersfelden, our SALEWA
stores and, of course, at our SALEWA retailers all over the world, who then liaise directly with us for everything else.
Is there also a feedback process from the repair team to product development?
Yes, there is. It runs through me. If a local warranty manager or Customer Operations & Care team member spots an
issue, they inform me. Once I’ve assessed it, I filter this and contact the corresponding quality manager in our product
development team.
How has the Salewa Second Life programme developed since its launch in 2023?
Since 2023, customers have had the option to hand in their old Salewa products in our stores and receive a shopping
voucher in return. These products are processed in Bolzano and resold in our Bolzano SALEWA store in the Second Life
Shop. The best thing about this is that, in keeping with our Re-Love motto, customers can personalise the label
displayed on the product to pass on its story to the future owner, as it were. Since 2023, we have given over 4,000
products a new lease of life, and we are working to further expand Second Life.