Meet Thomas, our IT Omnichannel Customer Experience Coordinator Group Businesses & IT

When people think of IT specialists, they often picture quiet, introverted problem solvers. Thomas Steingruber breaks this stereotype in an impressive way. As the IT Omnichannel Customer Experience Coordinator for Group Business Processes & IT at Oberalp, he is not only an expert in his field but, above all, a true team player with a keen sense of people and processes. His role requires technical expertise, strategic thinking, and strong communication skills — all of which he brings to his daily work.
Thomas coordinates his growing team of customer experience specialists. Together, they implement Oberalp’s omnichannel strategy, tackling the complex challenge of optimizing the user experience across all touchpoints. The integration of retail, B2B, CRM, and marketing forms a sophisticated architecture that requires not only technical expertise but also a profound understanding of both customer needs and internal departments. Flexibility, dynamism, and a spirit of innovation are essential—qualities that define Thomas.

A Team Player with a Strong Sense of Responsibility

It was clear early on that Thomas was destined for a leadership role. During his studies, he was always involved in organizing events and never hesitated to lend a hand. He was the one who ensured that everyone had fun, while also taking responsibility for cleaning up afterward. Taking ownership of his actions and thinking things through until the end has always been important to him. However, it was never about being in the spotlight—it was about leading with responsibility and foresight to achieve success. This is a trait he has maintained to this day. His thoughtful and approachable nature has made him a valued point of contact in all departments. He stands for clear communication, engages in constructive and solution-oriented discussions, and advocates for what he believes in. He always treats his colleagues as equals and has a unique ability to inspire people around a shared vision.

Sports as a School for Life

Thomas has always been an active person who seeks challenges—both professionally and personally. For him, sports are not just a way to balance work but also a valuable training ground for teamwork, perseverance, and respect. His experiences in rugby and football have particularly shaped him—sports where fairness, discipline, and the overall performance of the team are crucial. “Everyone gives their best to achieve a common goal—that’s exactly what drives me, both in sports and at work.”

His commitment to the community extends beyond the office. For years, he has been one of the dedicated employees managing Oberalp’s holiday home in Apulia. Before each season, he travels there with a team of volunteers, organizing maintenance work, coordinating repairs, and ensuring that the vacation apartments are in top condition for colleagues. He never loses sight of the sense of community—barbecue evenings with conversations under the starry sky are just as much a part of it as the work during the day.

Curiosity and Growth as a Way of Life

For Thomas, standing still is not an option. He loves variety and has completed two master’s degrees alongside his job. For him, it’s not about collecting titles but about personal growth and sharing knowledge. He sees the bigger picture, thinks strategically, and is not afraid of challenges—as long as they make sense. This solution-oriented approach makes him a highly respected expert in his field.

What Thomas particularly appreciates about Oberalp is the family-like atmosphere and the company culture, where appreciation and genuine exchange take place at all levels. He firmly believes that success in a company is not only measured by numbers but also by the respect and trust shared within a team.

Whether on a sailing boat, in the mountains, or in the office—Thomas always gives 100% without seeking the spotlight. A natural leader who convinces through expertise, dedication, and humanity.